Shanghai: Ctrip won the "2010 China (Asia Pacific) best call center Award"
hosted by the China Electronic Chamber of Commerce call center and Customer Relationship Management Professional Committee (cncca2015), the 2010 China call center industry summit and China's best call center award ceremony hosted by CTI forum was grandly held in Beijing recently, and Ctrip Travel won the 2010 China (Asia Pacific) best call center award. Since its establishment in 1999, Ctrip call center has grown rapidly with the development of its business on April 28, 2015. At present, Ctrip call center has more than 5000 employees and provides 40million Ctrip members with a full range of travel services such as hotel reservation, air ticket reservation, tourism vacation and business travel management. In May, 2010, Ctrip completed the Ctrip information technology building in Nantong, Jiangsu Province, with 12000 call seats. It is currently the largest tourism call center in the world
at present, Ctrip Travel accounts for about 55.6% of the travel market and is China's leading comprehensive travel service company, of which about 70% of its performance is achieved through the call center. The selection committee believes that Ctrip call center is not only an important channel to create performance, but also an important way to provide customers with high-quality services, effectively realizing the combination of business benefits and service value. At the same time, Ctrip call center has also established a perfect performance appraisal system and realized a scientific management mode. At the same time, with the support of IT technology, the call center has established a clear and reasonable service process, which is far ahead in building a lean service system in the tourism industry
"2010 China (Asia Pacific) best call center award ceremony and evening party that is most likely to cause traffic accidents" was hosted by the call center and Customer Relationship Management Professional Committee of China Electronic Chamber of Commerce (CNCCA), supported by the Ministry of industry and information technology, and hosted by CTI forum. From the three series of enterprise self construction, call center outsourcers, products, technical practices and parks, the selection committee evaluates from the dimensions of strategy, process, personnel, platform technology and performance according to the 4Ps core management system of the call center, and makes an in-depth comparison in terms of customer satisfaction, employee satisfaction, public media reputation, operation quality and management ability. It is reported that by the end of 2009, the total number of call center seats in Chinese Mainland had reached more than 480000, with a cumulative market size of 47billion yuan. Sina Technology